Payment fraud
Agents handle holding deposits, rent and tenant money, which makes their email a target. A hacked mailbox can be used to send fake bank details. MFA and email authentication are the first defence.
BUSINESS IT SUPPORT · REMOTE ACROSS THE UK
IT support for estate and letting agents
Independent agencies live in their inboxes and property software. RoamTech keeps email, devices and the office running and secure, remotely anywhere in the UK, with on-site visits in East Sussex.
Remote support UK-wideOn site in East SussexPay as you go £45/hr
How RoamTech helps
- Microsoft 365 with shared mailboxes for sales@, lettings@ and info@, and individual accounts for each negotiator.
- MFA for every account and SPF, DKIM and DMARC on your domain, to make fake emails from you harder to send.
- Phones and laptops set up so work data can be removed from a lost or leaver's device.
- Office Wi-Fi, printers and scanners, with on-site visits for agencies in East Sussex.
- Clean joiner and leaver handovers, including converting a leaver's mailbox so nothing is lost.
Sound familiar?
What gets in the way at a busy agency
Shared sales and lettings inboxes
Several negotiators answering the same enquiries. Shared mailboxes let everyone work from their own login, see who replied, and cost no extra licence.
ID and documents by email
Tenant references and ID arrive as attachments and sit in inboxes for years. Better folders, sharing links and retention keep that tidier and safer.
Staff out on viewings
Negotiators need email, calendar and files on their phones, and a lost phone should not mean a data breach.
Office kit
The printer, the scanner, the window display screen and the Wi-Fi all need to work at 9am on a Saturday.
Staff turnover
When a negotiator leaves, their mailbox, files and logins need handing over and closing down properly.
How it works
Remote first, on site when it matters
- 1
A quick chat
How many people, what you use for email, and what keeps going wrong.
- 2
A clear price
Pay as you go, or a monthly plan if it works out cheaper. Agreed before any work starts.
- 3
Sorted remotely
With your permission, most jobs are done over a secure remote session, wherever you are in the UK.
- 4
On site if needed
Businesses in East Sussex can also have a visit for hardware, Wi-Fi and office setup.
Pricing
Plans and hourly rates
Pay as you go is £45 an hour, 8am to 8pm, seven days. Out of hours, including a 24/7 emergency, is £90 an hour.
Essentials
£9 per user / month
Microsoft 365 admin, user and email support, security updates and monitoring. Includes 1 hour of support a month, or 2 hours a month for businesses with 5 or more users. Extra time is £45 an hour.
Complete
£25 per user / month
Everything in Essentials, plus device monitoring and patching, Microsoft 365 backup, priority same-day response and on-site visits, and 3 hours of support a month.
All plans have a minimum of £27.50 a month. Microsoft 365 licences are charged separately. Add-ons, and anything not listed, are on the prices page. A job that is not on that list is contact for a quote.
Remote support is available anywhere in the UK. On-site visits, including those in the Complete plan, are for businesses in East Sussex.
Why RoamTech
One person who knows your setup
RoamTech is Nico, not a call centre. You speak to the same person every time, by phone, WhatsApp or email, seven days a week. Nico is SC security cleared and DBS checked, and RoamTech is a Microsoft partner and Microsoft 365 reseller.
Helpful guides
- Shared mailboxes in Microsoft 365, and how they save licence costs
- How to set up MFA for your team in Microsoft 365
- Outlook not syncing? How to fix it
Also: IT support for accountants and bookkeepers · IT support for builders and trades · IT support for small charities
FAQ
Common questions
Do you support our property software?
RoamTech supports the computers, phones, Microsoft 365, email and network your property software runs on. Problems inside the software itself are for its provider, and RoamTech can work alongside their support team.
Can you support agencies outside East Sussex?
Yes. Email, Microsoft 365, security and most device problems are handled remotely anywhere in the UK. On-site visits, for things like office Wi-Fi and printers, are for agencies in East Sussex.
How do we protect clients from fake bank detail emails?
MFA on every mailbox, SPF, DKIM and DMARC on your domain, staff who know the warning signs, and a rule that bank details are confirmed by phone. RoamTech can set up the technical side.
What does IT support for an agency cost?
Pay as you go is £45 an hour, 8am to 8pm, seven days. Monthly plans are Essentials at £9 per user and Complete at £25 per user, with a minimum of £27.50 a month. Microsoft 365 licences are charged separately. Anything else is contact for a quote.
Can a leaver's emails be kept without paying for their licence?
Yes. Their mailbox can be converted to a shared mailbox, so colleagues can still see it, and the licence removed, provided it is under 50 GB.
Talk to RoamTech about IT support for estate and letting agents
Tell us how many people you have and what you use for email, and you will get a straight answer on what would help. Remote support anywhere in the UK, on-site visits in East Sussex.
Bigger jobs: contact for a quote.