Volunteers and trustees coming and going
Accounts are left active after people leave, or one login is passed from person to person. A simple joiners and leavers routine fixes both.
BUSINESS IT SUPPORT · REMOTE ACROSS THE UK
IT support for small charities
Volunteers come and go, budgets are tight, and the data still needs looking after. RoamTech helps small charities and community groups get IT that is simple and safe, remotely across the UK and on site in East Sussex.
Remote support UK-wideOn site in East SussexPay as you go £45/hr
How RoamTech helps
- Setting up Microsoft 365 or Google Workspace for the charity, with accounts for staff, trustees and volunteers.
- Checking whether you are eligible for nonprofit licence programmes and helping with the setup once approved.
- Shared mailboxes for addresses like info@ and volunteers@, so they do not need a licence each.
- MFA, backup and sensible sharing permissions for donor and beneficiary data.
- A simple, written process for adding and removing people as they join and leave.
Sound familiar?
Common IT headaches for small charities
Personal email for charity work
Trustees using personal Gmail accounts for charity business makes it hard to hand over and hard to keep data safe. Charity accounts on your own domain solve that.
Donor and beneficiary data
Personal data needs to sit somewhere with access controls and backup, and only the right people should see it.
Nonprofit licence programmes
Microsoft and Google both run programmes for eligible charities with donated or discounted licences. Eligibility and what is on offer are set by them, and it is worth checking before you pay full price.
A tight budget
You need help when you need it, without a big monthly contract. Pay as you go suits many small charities.
Nobody owns the IT
The person who set it all up left years ago and nobody knows the passwords. Getting admin access back and writing it down is the first job.
How it works
Remote first, on site when it matters
- 1
A quick chat
How many people, what you use for email, and what keeps going wrong.
- 2
A clear price
Pay as you go, or a monthly plan if it works out cheaper. Agreed before any work starts.
- 3
Sorted remotely
With your permission, most jobs are done over a secure remote session, wherever you are in the UK.
- 4
On site if needed
Businesses in East Sussex can also have a visit for hardware, Wi-Fi and office setup.
Pricing
Plans and hourly rates
Pay as you go is £45 an hour, 8am to 8pm, seven days. Out of hours, including a 24/7 emergency, is £90 an hour.
Essentials
£9 per user / month
Microsoft 365 admin, user and email support, security updates and monitoring. Includes 1 hour of support a month, or 2 hours a month for businesses with 5 or more users. Extra time is £45 an hour.
Complete
£25 per user / month
Everything in Essentials, plus device monitoring and patching, Microsoft 365 backup, priority same-day response and on-site visits, and 3 hours of support a month.
All plans have a minimum of £27.50 a month. Microsoft 365 licences are charged separately. Add-ons, and anything not listed, are on the prices page. A job that is not on that list is contact for a quote.
Remote support is available anywhere in the UK. On-site visits, including those in the Complete plan, are for businesses in East Sussex.
Why RoamTech
One person who knows your setup
RoamTech is Nico, not a call centre. You speak to the same person every time, by phone, WhatsApp or email, seven days a week. Nico is SC security cleared and DBS checked, and RoamTech is a Microsoft partner and Microsoft 365 reseller.
Helpful guides
- How to set up Microsoft 365 for a small business
- Shared mailboxes in Microsoft 365, and how they save licence costs
- How to set up MFA for your team in Microsoft 365
Also: IT support for accountants and bookkeepers · IT support for builders and trades · IT support for estate and letting agents
FAQ
Common questions
Can you get us free Microsoft 365 licences?
Microsoft runs a nonprofit programme with donated and discounted licences for eligible organisations. Microsoft decides eligibility and what is offered. RoamTech can help you check and apply, then set it up.
Do you support Google Workspace for Nonprofits?
RoamTech sets up and supports Google Workspace. The licences, including any nonprofit offer, come directly from Google. RoamTech is not a Google reseller.
We are a very small charity. What does support cost?
Pay as you go is £45 an hour, 8am to 8pm, seven days, with no contract. Monthly plans are Essentials at £9 per user and Complete at £25 per user, with a minimum of £27.50 a month. Anything else is contact for a quote.
Can you help charities outside East Sussex?
Yes. Support is done remotely for charities anywhere in the UK. On-site visits are for charities in East Sussex.
Is the person working on our systems vetted?
Nico, who runs RoamTech, is SC security cleared and DBS checked, which matters when you hold data about vulnerable people.
Talk to RoamTech about IT support for small charities
Tell us how many people you have and what you use for email, and you will get a straight answer on what would help. Remote support anywhere in the UK, on-site visits in East Sussex.
Bigger jobs: contact for a quote.