Deadline season
January and the weeks before filing deadlines are the worst time for a laptop, a printer or Outlook to stop working. Problems need fixing that day, not next week.
BUSINESS IT SUPPORT · REMOTE ACROSS THE UK
IT support for accountants and bookkeepers
Small practices run on email, cloud accounting software and client documents. RoamTech keeps all three working and secure, remotely anywhere in the UK, with on-site visits in East Sussex.
Remote support UK-wideOn site in East SussexPay as you go £45/hr
How RoamTech helps
- Microsoft 365 set up properly for a practice: individual accounts, shared mailboxes and sensible permissions on client folders.
- MFA for every account, and email authentication (SPF, DKIM and DMARC) so your emails reach clients and fakes do not.
- Microsoft 365 backup, so a deleted folder or a ransomware attack is not the end of the client archive.
- Help with laptops, printers, scanners and Outlook when they misbehave, remotely in most cases.
- A setup ready for new starters and leavers, so access is added and removed cleanly.
Sound familiar?
The IT problems small practices tell us about
Client documents by email
Payslips, bank statements and ID going back and forth as attachments. Secure sharing links in OneDrive or SharePoint are safer, and easier to keep track of.
Fake HMRC and bank emails
Accountancy inboxes are a favourite target for phishing that pretends to be HMRC, a client or a bank. Good filtering, MFA and a little staff awareness stop most of it.
Client data and UK GDPR
Personal and financial data should sit in proper business accounts with access controls and backup, not on personal Dropbox accounts or a USB stick.
Working from home
Partners and staff working from home need the same secure access to files and email as in the office, without a complicated setup.
One shared login
A single accounts@ password shared by everyone cannot have proper MFA. A shared mailbox gives everyone access through their own account, and needs no extra licence.
How it works
Remote first, on site when it matters
- 1
A quick chat
How many people, what you use for email, and what keeps going wrong.
- 2
A clear price
Pay as you go, or a monthly plan if it works out cheaper. Agreed before any work starts.
- 3
Sorted remotely
With your permission, most jobs are done over a secure remote session, wherever you are in the UK.
- 4
On site if needed
Businesses in East Sussex can also have a visit for hardware, Wi-Fi and office setup.
Pricing
Plans and hourly rates
Pay as you go is £45 an hour, 8am to 8pm, seven days. Out of hours, including a 24/7 emergency, is £90 an hour.
Essentials
£9 per user / month
Microsoft 365 admin, user and email support, security updates and monitoring. Includes 1 hour of support a month, or 2 hours a month for businesses with 5 or more users. Extra time is £45 an hour.
Complete
£25 per user / month
Everything in Essentials, plus device monitoring and patching, Microsoft 365 backup, priority same-day response and on-site visits, and 3 hours of support a month.
All plans have a minimum of £27.50 a month. Microsoft 365 licences are charged separately. Add-ons, and anything not listed, are on the prices page. A job that is not on that list is contact for a quote.
Remote support is available anywhere in the UK. On-site visits, including those in the Complete plan, are for businesses in East Sussex.
Why RoamTech
One person who knows your setup
RoamTech is Nico, not a call centre. You speak to the same person every time, by phone, WhatsApp or email, seven days a week. Nico is SC security cleared and DBS checked, and RoamTech is a Microsoft partner and Microsoft 365 reseller.
Helpful guides
- How to set up MFA for your team in Microsoft 365
- Shared mailboxes in Microsoft 365, and how they save licence costs
- SPF, DKIM and DMARC explained, and how to set them up
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FAQ
Common questions
Can you support an accountancy practice outside East Sussex?
Yes. Most support for a small practice is done remotely, so RoamTech supports businesses anywhere in the UK. On-site visits are for businesses in East Sussex.
Do you support our accounting or tax software?
RoamTech supports the computers, Microsoft 365, email, security and network your software runs on. Problems inside a specific accounting package are best raised with that software provider, and RoamTech can help you work through them with their support team.
How much does IT support for an accountant cost?
Pay as you go is £45 an hour, 8am to 8pm, seven days. Monthly plans are Essentials at £9 per user and Complete at £25 per user, with a minimum of £27.50 a month. Microsoft 365 licences are charged separately. Anything else is contact for a quote.
How do we share documents with clients securely?
Rather than email attachments, use sharing links from OneDrive or SharePoint that are limited to the client, can expire, and can be revoked. RoamTech can set this up and show your team how to use it.
Is the person helping us security vetted?
Yes. Nico, who runs RoamTech, is SC security cleared and DBS checked.
Talk to RoamTech about IT support for accountants and bookkeepers
Tell us how many people you have and what you use for email, and you will get a straight answer on what would help. Remote support anywhere in the UK, on-site visits in East Sussex.
Bigger jobs: contact for a quote.